Privacy Policy

arboror respects the privacy of our visitors/customers, which is important to us. We take your online security seriously. In order to better serve you and give you a clear understanding of your information on our website, we explain our privacy policy below.

1. Personal data we collect

Personal data is any information by which an individual can be identified. It does not include anonymous data, where identifying and identifying information has been removed.

Although our website is designed for a general audience, we do not knowingly collect any data from children under the age of 13 or sell products to children. If you are under 13 years of age, you may not use this website or submit your data to this website.

The following sets of personal data are collected:

Identity data includes information such as first name, last name, date of birth (optional), personal description, photo and gender.

Contact data includes information such as email address, billing address, shipping address, location, country, phone number, loyalty program membership number and social media ID (if you log in through social media).

Financial data includes information such as payment card details and bank accounts. Transaction data includes information such as your purchase details and order fulfillment status (such as order number, subtotal, title, currency, discount, shipping fee, item quantity, product number, unit price, category, tax, etc.); you pay us Details of payments and other products and services you receive from us, correspondence or correspondence with you in relation to your order, and details of any incentives and bonuses awarded.

Technical Data includes details of the device you use to access our Services, your Internet Protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-ins and other information . Type and version, operating system and platform.

Profile Data includes information such as your purchases or orders, product and style interests, preferences, feedback and survey responses.

Usage Data includes information about how and when you use our Site/App, how you move around the Site/App, what you search for; Site/App performance statistics, traffic, location, blogging and other communication data.

Marketing and communications data includes information such as your preferences for receiving marketing communications from us and our third parties and your communication preferences.

2. How we collect and use your personal information

We respect the privacy of visitors to our digital properties and users of our products and services and are committed to protecting that privacy by complying with this policy. We collect personal information in a number of different ways, first, we use cookies to compile aggregate, non-personally identifiable information about visitors to our website. Personally identifiable information consists of information that is unique to you, such as credit card numbers and bank account numbers.

Personal information refers to any information that identifies or makes an individual identifiable. The definition of personal information (used interchangeably with the term “personal data” in this Privacy Policy) depends on where you are a resident. Under this Privacy Policy, only the definitions applicable to your country of residence will apply to you. Personal Information does not include data that has been effectively and irreversibly anonymized or aggregated so that we or others can no longer identify your Personal Data in combination with other information or other information.

We collect and use your personal data to support a range of different purposes. The purposes and types of information we collect are as follows:

Create an account with us and manage your account to provide you with our services:

●Contact information, including email address and password, used to register for our Site or App;

●Profile data, including your style preferences if you voluntarily choose to provide them for personalization purposes.

To fulfill or process an order:

● Identity and contact information, such as name, phone number and shipping address, and financial information or payment account information for shipping, returns, refunds, sales tax determinations and payment operations;

●Transaction details within our Services, such as return and refund details, gift card numbers and order history, to perform basic functions, including processing your payment and return requests and keeping you informed of order status and shipping logistics;

●Location data based on IP address level to display appropriate local website, language or user experience to customize your experience.

To provide customer service and support or provide you with service-related communications:

●History of your communications with us through various channels, such as email, phone, social media, mail, live chat and our customer service platform, to respond to your requests and to keep you informed about your account and services Latest news;

●Photos that you upload to our Services in accordance with our Terms and Conditions to provide product suggestions and to allow you to voluntarily demonstrate to other potential customers how your goods may look when purchased or worn.

To conduct marketing, advertising or other promotional activities:

●Contact information, such as phone numbers and email addresses, for telemarketing and email marketing purposes;

●Non-directly identifiable device identifiers, operating system information and cookie information to guide and measure the effectiveness of the advertising we provide;

●Data about how you use our services, such as browsing, adding to cart, saving items, placing orders, statistical analysis and display of personalized advertising based on your activities on our website and inferred interests;

●Contact and identification information, such as name, email address and phone number when you voluntarily participate in competitions, market surveys, events or other marketing activities organized by us;

●Share your personal data with third-party advertisers.

To improve our products or services, or to personalize:

●Collect your device information and usage data on our websites or applications for failure analysis, troubleshooting and system maintenance, and to set default options for you, such as language and currency;

●When you choose to provide such information, we may collect general personal data that does not identify you, such as body shape, personal height, chest/waist/hips and weight. For example, we may use this information to recommend clothing sizes or styles, personalize services, or provide you with size prediction services;

Sharing your personal data within and across our corporate organization in order to meet our business needs and personalization needs;

●Display of information you choose to post in public areas of the Service, such as customer reviews.

To prevent and investigate fraud and other illegal activities:

●Information collected automatically through the Services, such as browser type, device information, operating system and account settings information for fraud prevention and detection and credit risk reduction;

●Login data for risk control and fraud reporting;

●The billing address is used to verify payment information.

To comply with legal or compliance requirements:

●Identity information, such as ID number and tax ID number. , or passport-related information for customs clearance purposes;

●Transaction history and certain identity information are used to handle and resolve legal disputes, for regulatory investigation purposes and to comply with lawful requests from competent law enforcement agencies or courts.

Other purposes:

●We may use your information for any other purpose disclosed to you before you provided your personal information to us, or with your permission or instruction, to provide the requested services or other related products and/or Reasonably necessary purposes to serve. ,For example:

third-party service providers we engage to provide IT systems and software and host our website;

Third-party payment processing services (including Paypal) process your payments to us. Ursime does not store your payment information. Your payment details will be provided to the payment processing service you choose, which is subject to applicable regulations and data protection laws. Please refer to the privacy policy of the relevant provider for details of how they process your personal data.

 3. What types of emails do we send you?

We send our customers email content that may include the following: order information, payment confirmations, shipping notifications, order processing updates, weekly offers, special promotions, and events that may also include contests and giveaways.

4. How do we protect your information?

Customers are responsible for the security of their username and password on Ursime. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) on multiple websites.

That said, we do implement various security measures, including providing the use of secure servers. All sensitive/credit information provided is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider database and is only accessible by those who have been granted special access rights to such systems and are required to keep the information confidential . After a transaction, your private information (credit card, social security number, financial information, etc.) is not stored on our servers.

Our servers and website are security scanned and fully verified daily by Symantec's mcafee secure to protect your online security.

5. Privacy and security

Customers must keep their passwords and users on our website secure. We strongly recommend changing your password frequently and using a combination of numbers and letters. Please do not use the same login details (email and password) as for other websites. We do not sell (or trade or rent) personally identifiable information to other companies as part of the normal course of our business. To protect our online customers, we use the latest encryption technology, and all of our employees have signed confidentiality agreements prohibiting them from disclosing any private customer-related information to other individuals or entities.

6.Your rights

Request access to your personal data:

You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

To request correction of your personal data:

You have the right to request rectification of your personal data if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by sending an email to us. Request deletion of your personal data: In certain circumstances, applicable legal or regulatory requirements permit or require us to refuse to provide or delete some or all of the personal information we maintain. To exercise your rights, you can delete them in your customer account on the Site or App, or you can contact us by email. Unsubscribe from our marketing communications: If you no longer want us to use your email account to send you marketing emails or non-transactional promotional materials, please simply click the unsubscribe link at the bottom of any email we send you, Or contact us at  [email protected].